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De Montfort Surgery, 100 Mill Lane, Leicester, LE2 7HXTel: 0116 2227272
NICE are aware that a spam email is being sent to members of the public regarding cancer test results. Please be assured that this email is not from NICE and they are currently investigating its origin. It is advised that people who have received the email - the subject line of which is important blood analysis result - to delete it without opening it and not to click on any links. The matter is being taken very seriously and has been reported to the police
We have a patient participation group where you can voice your opinions about the surgery. If you are interested in joining this group please contact the surgery and ask to speak to the practice manager.
The surgery meets around every two months with the group.
We are actively seeking more representation among our student population. If you are a student and would like to get more involved in shaping the services we deliver, and how we deliver them, we would love to hear from you.
Historically, the practice has run a local annual survey. From 1st December 2014, we will be using the Friends and Family test to measure our patients' experience of the care and services we provide, along with looking at the National GP Patient Survey data, and themes from complaints made.
Please click on the links below to find the minutes from recent patient participation group meetings as well as the results from our patient surveys.
The surgery operates a Virtual Patient Participation Group to complement our face to face group meetings. You can ask to receive the agenda and minutes via email, and share your thoughts with the practice management team via email.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.
We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
So why not join our secure Virtual Patient Group today to help shape the future of your surgery today, and help to make a real difference to the way things are done at your surgery.
We look forward to welcoming you to our virtual secure patient participation group.
if you would like to join the Virtual PPG, please read the Data Protection Statement below and if you would like to continue, email firstname.lastname@example.org with the following statement:-
I (Insert Name and date of birth) confirm that I wish to join the Virtual PPG of De Montfort Surgery and I wish for my email address (Insert Email address) to be added to the secure database. I also confirm that I have read the practice data protection policy regarding this.
You can copy and paste the above statement into a new email but be sure to add in your Name and date of birth and your email address in the brackets provided.
We will be in touch shortly after we receive your email. Please note that no medical information or questions will be responded to.
Here you can view the surgeries Virtual Patient Participation Group Data Protection Statement.
Data Protection policy and how your information will be used under the Data Protection Act 1998
1. The De Montfort Surgery PPG database will contain such information that is required to communicate with patients regarding PPG events and activities and distribution of newsletters and flyers.
2. The PPG database will contain information on those patients who have opted to be kept informed of such events and activities.
3.The information on the PPG database will not be disclosed to any third party and will only be used solely by De Montfort Surgery staff.
4. The PPG database will not contain any patient medical information.
5. A copy of this statement will be made available to any patient who requests a copy.
6. A copy of the PPG Data Protection Statement will be added to the De Montfort Surgery web site.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
March 2015 Newsletter
March 2015 Newsletter.pdf
Friends and Family test
What we have done in response to feedback
Pressure on appointments system
Doctors running late
Phone lines being busy at 8am when we open
Help us to help you
Common problems your pharmacist can help with
January 2015 Newsletter