Appointments

Appointments can be made in the following ways:

  • Online with On-Line Access
  • NHS APP
  • by telephone
  • by calling into the surgery

Immediate access appointments

Immediate Access Appointments are available for morning and afternoon to book from 8am on the day. These can be booked by calling 0116 222 7272 (The lines do become very busy so please be persistent) or alternatively by coming into the surgery.

When an appointment is booked you will receive a text message advising you of your appointment date and time, please make a record of this information. We will attempt to send a reminder text message the day before your appointment, but please do not rely on this service to come to your booked appointment.

Routine Appointments

For a routine appointment please book via online access, the NHS App or by telephone  on 0116 222 7272. Pre-bookable appointments are available both morning and afternoon these can usually be booked more than 7 days in advance.    

We continually have pre-bookable appointments releasing into the system.  Please note each appointment is 10 minutes and 1 problem per appointment.

When an appointment is booked you will receive a text message advising you of your appointment date and time, please make a record of this information. We will attempt to send a reminder text message the day before your appointment, but please do not rely on this service to come to your booked appointment.

Online Access

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To do this simply ask at reception for details about obtaining a Username and Password for online access or complete the Online Access Registration form and return along with your proof of ID. We will activate access for you, then you will be able to log onto the system on a weekday morning at 8am to book an immediate access appointment. This system is fantastic to avoid queuing on the phone at 8am to get an appointment for today.

PLEASE NOTE: we will ask you for proof of identity - as more healthcare services become available online, your online password will give you aspects to information available in your confidential health record, so it is important we ensure it is YOU we are giving a password to.  It's really important you keep your password secure and confidential, too.  Treat it like your debit card/credit card PIN number.

PLEASE NOTE: It is NOT appropriate to book an appointment online with a GP for pill check/change, depo injection, BP check, other injections, health checks, Diabetes and Asthma reviews, travel vaccinations/advice etc. This is to be booked with the Nurse, a GP will not be able to see you.

When an appointment is booked you will receive a text message advising you of your appointment date and time, please make a record of this information. We will attempt to send a reminder text message the day before your appointment, but please do not rely on this service to come to your booked appointment.

Online Immediate access - Whilst we make every effort to ensure that there is availability online immediate access slot on the day, this is not always possible due to factors beyond our control. If you have concerns about this, please speak to the Reception Manager, Julie Tannahill who will be able to advise you on availability of appointments

NHS APP

Dis you know you can also book an appointment, request repeat medication and view your medical record from your phone or tablet?The new NHS App is secure, safe and a really quick way to book appointments, request repeat medication or view your medical record. Go to the "play store" or Apple store" to dowload the APP onto your device

Telephone Consultations

If you require a telephone consultation, please contact the surgery on 0116 222 7272 to arrange this.

Urgent Appointments

Urgent appointments are available after assessment by the nurse/on call doctor. Please telephone 0116 222 7272 during opening hours. If you feel it is an emergency for that day you may be asked what the problem is, this will enable us to deal with your emergency and guide you to the appropriate Health Professional.

Emergency and Urgent Home Visits 

If you are too ill to come to the surgery, please ring preferably before 11.30am and the receptionist will take details. Non-emergency visits are usually done when the on call doctor has finished the morning surgery. If it is a medical emergency, please make that clear when you speak to the receptionist and leave a telephone number, as the duty doctor may well ring you back for further information and directions.

Please be aware that home visits are strictly for patients who are seriously ill and whose medical condition prevents them from attending the surgery. Please be aware that the doctor can see six patients at the surgery in the time it takes to do one home visit.

Late Attendance

Please ensure that you arrive on time for your appointment, as it is not always possible to fit you into the surgery at another time. If you are late you  may be asked to re-book your appointment. This decision will be made by the clinician.

Cancellations

Please try to cancel your appointment at least 2 hours in advance where possible, this is to allow us to use your appointment for somebody else.

Out of Hours Information

Out of Hours emergencies are covered by the Out of Hours Communications Centre. NHS Leicester City Primary Care Trust are responsible for commissioning the out of hours service between 6.30pm and 8.00am Monday to Friday, weekends and on statutory bank holidays.

If you require urgent medical attention outside normal hours please ring 111

If it is an absolute emergency ring 999

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website