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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.

  • To help you get other services e.g. from the social work department. This requires your consent.

  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Data Protection Act 1998

All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.

CCTV is installed internally in public areas and externally for security. Recordings are used entirely at the discretion of the partners including provision of images to the police or other official bodies, and will otherwise comply with the practice's Data Protection registration.

De Montfort Surgery will ensure that employees fully understand all their responsibilities with regard to confidential data.

De Montfort Surgery will also ensure that arrangements are in place for the confidential disposal of any paper waste generated at work or the employees' home.

De Montfort Surgery will monitor and record when it is passing ownership of data to an individual (e.g. for project work or, research and development) and this will be individually and specifically authorised by the Caldicott Guardian. The individual may then need to be separately registered under the Data Protection Act 1998. The practice will otherwise fully comply with all aspects of data security as required under the Act.

De Montfort Surgery will strictly apply the rules of confidentiality and in general will not release patient information to a third party without proper valid and informed consent, unless this is within the statutory exempted categories such as in the public interest, in which case the release of the information and the reasons for it will be individually and specifically documented and authorised by the responsible clinician.

If you want to read more about how the surgery is bound by the Data Protection Act 1998 click here

 

Freedom of Information Act

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Under the Freedom of Information Act 2000 (FOI) all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. Doctors providing medical services under most contracts with the NHS in England, are public authorities in respect of information relating to those services.

The Information Commissioner suggests that all public authorities should adopt and operate the one model scheme that has been approved. This is a very general scheme based on the principal that all public authorities need to recognize the public interest in the transparency of the services provided for and paid for by the general public. It is a commitment to make information easily available to the public.

Information Governance

Information Governance is a standard, or set of standards, by which information (data) can be received, moved around, and generally handled safely and securely within the health service. It covers information on patients, its availability to clinicians and staff within the practice, and also how the information may be protected and shared with other clinicians elsewhere - hospitals or community staff for example.

Caldicott Policy

Staff have a responsibility to ensure security of patient data, which may be held in various forms such as computer-held records, paper files, CCTV images, videos etc.

On a day to day basis the Caldicott principles will apply mainly to patient-identifiable data held within paper-based medical records or on a patient-based clinical system.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If you would like to read more about complaints, please click here

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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