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Do It Online

Patient Access

Practices are increasingly enabling patients to be able to request repeat prescriptions and book appointments online.

Some patients may wish to access more information online and contractually from 1st April 2015 practices are obliged to assist access to medications, allergies and adverse reactions as a minimum and from the 1st April 2016 coded data.

Please note:       

  •     It is NOT appropriate to book an appointment online with a GP for pill check/change, depo injection, BP check, other injections, health checks, Diabetes and Asthma reviews, travel vaccinations/advice etc.  This is to be booked with the Nurse, a GP will not be able to see you.

  •     It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

  •        If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

  •       If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

  •        The practice may not be able to offer online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties. The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

Key considerations

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news 

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

Online Service registration form 

(please bring the completed form to the surgery with a valid ID)

Proxy Access registration form 

(please bring the completed form to the surgery with a valid ID)

Keeping your online health record safe

FAQs

PLEASE NOTE: THE PRACTICE WILL RESPOND TO THIS APPLICATION WITHIN 21 DAYS. PLEASE ENSURE YOUR CONTACT DETAILS AND EMAIL ADDRESS ARE UP TO DATE, TO ALLOW A TIMELY RESPONSE

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