Registration

How can I register as a patient with your practice?

If you live within our boundaries please call in to complete the registration forms. If you have a medical card or NHS numbers please bring these along with you. You will need to complete the registration details including middle names and your previous GPs details including address. Once these forms are completed you will be a registered patient with the practice.

I want to register with your practice, where are you situated?

Our surgery is located on the De Montfort university campus. We are based at 100 Mill Lane, Leicester, LE2 7HX which can be found opposite the main university library. Our surgery is purpose-built and has disabled access.

I have registered with your practice, what can I expect now?

All staff at our practice work together as a team to provide you with the best possible care. We will treat you with courtesy, dignity, and complete confidence. We aim to:

• PROVIDE high quality medical care
• TREAT you with confidentiality, courtesy and respect
• KEEP you informed of the services we offer and any appropriate information that affects your health and treatment
• RUN surgeries and clinics on time. We try hard to run to time but some problems require more time than others and so occasionally you may have to wait due to an emergency
• PROVIDE a home visit if ill health prevents you from attending the surgery
• DEAL with repeat prescriptions according to our practice standard

What can I do to help you to provide me with the service I deserve?

There are several ways that you you can Help us to Help you:

• READ our website and practice leaflet. They both have lots of useful information about the surgery and the services available
• ONLY request a visit outside of surgery hours if it is an emergency
• REMEMBER to request repeat prescriptions in good time.
• INFORM us of a change of address or telephone number as soon as possible
• ASK if you are unsure about any advice or treatment you are given.

If you have any comments regarding the practice or suggestions on how to improve our service, please fill in a Comments and Suggestions form at the reception desk. Please include your name and address if you would like us to reply to your suggestion.